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Are your dealership’s customers satisfied or are they engaged?

Are your dealership’s customers satisfied or are they engaged?

For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeting the most basic of customer expectations. Is the new car full of gas? Is it cleaned and ready for delivery on time? Was the vehicle fixed right the first time? These are things that customers expect of us.
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FREE Employee Engagement Resources

FREE Employee Engagement Resources

Evolve Performance Group offers numerous employee engagement resources to help organizations better understand what employee engagement is and how a focus on engagement can drive business performance. Browse our resources page to learn more.
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Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

What differentiates your dealership from the nearest competitor? The customer experience created by your sales and service teams! During this webinar, we will take a deeper dive into how employee engagement influences a variety of business outcomes, how to measure the engagement of your staff, manage the results and align your managers with staff members to achieve maximum business performance.
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Turnover Costs are More Than You Think

Most will calculate about 60% of the person's salary and some training to determine their cost of turnover. When was the last time you calculated the other costs such as lower Productivity & Product Quality + lower Employee Morale + lower Customer Service and Profit Margin + lower Return on Investment for Marketing?
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What’s Your Strategic Plan in 2017 to Retain Employees?

If your company has compensation right -- and your managers are trained to drive engagement daily in a performance-based culture – Happy New Year! If not, check out this article published by PayScale Human Capital that discusses compensation best practices for 2017. This report identifies numerous reason that employees leave companies – and surprise, they have very little to do with compensation.
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Employee Engagement

Employee Engagement

For one client a .10 increase in employee engagement
increased market share by 69%.

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