Client Engagement


CLIENT ENGAGEMENT

A leading indicator of loyalty, revenue, and profitability in B2B and B2C environments.

MEASURE  >>  ALIGN  >>  PERFORM

A client’s level of engagement represents their emotional and psychological commitment to the organizations with whom they do business. Fully engaged customers are emotionally and rationally attached to the organizations that serve them and are eager to sing their praises.


At Evolve, our data and experience indicate that engaging clients effectively is foundational in building a successful organization in both B2B and B2C environments. Why? Because fully engaged customers are committed to the success of the companies with which they love to do business. They are loyal, easy to serve, and much more valuable to a company’s bottom line than their less engaged peers.


Evolve’s Customer Commitment Index™ is our scientifically validated metric for measuring client engagement. We use this tool to help analyze and select the “drivers of engagement” that are most important to your clients and your organization. By leveraging these drivers, your organization will know exactly which actions to implement to drive higher client loyalty, margins, and revenue.

For more information about Evolve Performance Group’s Client Engagement Services or to schedule a demonstration of our tools, contact us today.



Discover Client Engagement

A Customer Saved Is Worth a Customer Earned…Times 5
Friday, September 9, 2016
Do you know the lifetime value of your average customer? Has your organization determined their cost to acquire a new customer?  I can’t think of a time anyone challenged the business strategy of spending money to get new customers.  I challenge you to play the flip side of that argument and use the information and calculators provided in this article to come up with an estimated cost of what your organization spends on acquiring new customers each year and what they are worth.
Client Engagement & Improving Customer Retention
Tuesday, March 22, 2016

Evolve Performance Group data and experience indicates that engaging clients effectively is foundational in building a successful organization in B2B and B2C environments. By leveraging the drivers of engagement identified during a client engagement initiative, your organization will know exactly which actions to implement to drive higher client loyalty, margins, and revenue.

Why Consumers Bond with Some Brands for Life
Monday, February 8, 2016
At Evolve, our data and experience indicate that engaging clients effectively is foundational in building a successful organization in both B2B and B2C environments. Why? Because fully engaged customers are committed to the success of the companies with which they love to do business. They are loyal, easy to serve, and much more valuable to a company’s bottom line than their less engaged peers.
Evolve Performance Group Client Engagement
Fully
Engaged
Evolve Performance Group Client Engagement
Engaged

Evolve Performance Group Client Engagement
Not Engaged

Evolve Performance Group Client Engagement
Actively
Disengaged

“Fully Engaged Customers represent a 23% premium to a business.
Actively disengaged customers represent a 13% discount."
- Bill McEwen, Married to the Brand


Get In Touch

To schedule a demo or for more information about our engagement, consulting, and development services, use the form below to contact Evolve Performance Group.
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