MEASURE >> ALIGN >> PERFORM
A client’s level of engagement represents their emotional and psychological commitment to the organizations with whom they do business. Fully engaged customers are emotionally and rationally attached to the organizations that serve them and are eager to sing their praises.
At Evolve, our data and experience indicate that engaging clients effectively is foundational in building a successful organization in both B2B and B2C environments. Why? Because fully engaged customers are committed to the success of the companies with which they love to do business. They are loyal, easy to serve, and much more valuable to a company’s bottom line than their less engaged peers.
Evolve’s Customer Commitment Index™ is our scientifically validated metric for measuring client engagement. We use this tool to help analyze and select the “drivers of engagement” that are most important to your clients and your organization. By leveraging these drivers, your organization will know exactly which actions to implement to drive higher client loyalty, margins, and revenue.
For more information about Evolve Performance Group’s Client Engagement Services or to schedule a demonstration of our tools, contact us today.