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The Missing Links in Leadership Development: Action & Engagement

The Missing Links in Leadership Development: Action & Engagement

As a former program manager of a community leadership program I often asked our guest speakers to define leadership. I usually received some warm and fluffy textbook remarks about skills, traits and styles – followed by some cold stares. There was always something missing and everyone was seeking the same answer – including the speaker. Why is it so difficult to define and quantify leadership? What are the missing links?
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Linking Leadership & Employee Engagement

Linking Leadership & Employee Engagement

An excellent article by Claudia Williams about leadership and engagement. I would like to provide an added “How to” perspective and put her Leadershift into the next gear. Consider implementing an integrated performance-based employee engagement survey and manager/leadership training program. A program of this nature would ensure the execution of Claudia’s suggestions – the need to gain trust, loyalty, and respect, facilitate communication, and build workplace friendships. The employee engag...
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7 Leadership Actions to Win In This New World of Work

I believe that employee engagement surveys needs to be viewed in a different light. An Employee Engagement Survey is a leadership tool that empowers leaders by providing them with insightful data and the opportunity for healthy dialog. Data that will generate conversations that improve employee engagement. Otherwise, leaders are mostly reacting to, and are talking about, employee disengagement.
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I’m Just the "Employee Engagement Monitor"

I’m Just the "Employee Engagement Monitor"

Many of us have seen the LifeLock commercials depicting different scenarios of “monitoring” of an activity.  For instance, the Bank Security Guard that takes no action during a bank robbery and says that he is simply a “Security Monitor.”  Or the dentist in a LifeLock commercial that finds a cavity and says that he’s just the “Dental Monitor.”  In either case, the “monitor” takes no action.
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Are your dealership’s customers satisfied or are they engaged?

Are your dealership’s customers satisfied or are they engaged?

For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeting the most basic of customer expectations. Is the new car full of gas? Is it cleaned and ready for delivery on time? Was the vehicle fixed right the first time? These are things that customers expect of us.
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Creating A Positive Workplace Culture - A Little Kindness Goes A Long Way

Excellent article by Michelle Burke about the impact of employee engagement on business performance and what leadership and managers should do to improve culture. I would like to share some of our research and perspectives for leadership and managers and provide the “how to” improve employee engagement, which also improves culture. If you are looking for employee engagement strategies, ideas or activities -- consider conducting an employee engagement survey as the foundation of a program.
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Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

What differentiates your dealership from the nearest competitor? The customer experience created by your sales and service teams! During this webinar, we will take a deeper dive into how employee engagement influences a variety of business outcomes, how to measure the engagement of your staff, manage the results and align your managers with staff members to achieve maximum business performance.
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Employee Engagement

Employee Engagement

For one client a .10 increase in employee engagement
increased market share by 69%.

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